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Privacy Policy

Last Updated: 01/12/2025

XLAM (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you interact with our website www.xlam.co.za (“the Website”).

By using this Website, you consent to the practices described in this Privacy Policy.

Information We Collect

2.1 Information You Provide Directly

We may collect personal information when you:

  • Submit an enquiry through our contact form
  • Request a quote
  • Subscribe to updates
  • Communicate with us via email or phone

This may include:

  • Full name
  • Email address
  • Phone number
  • Company/organisation details
  • Project information you voluntarily share
  • Any documents or files you upload or send

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and time spent
  • Referral/exit pages
  • General location data (not precise GPS)

This is typically collected through:

  • Cookies
  • Analytics tools (e.g., Google Analytics)

How We Use Your Information

We use personal information for:

  • Responding to enquiries
  • Providing quotes and project proposals
  • Managing client relationships
  • Delivering services and communicating throughout a project lifecycle
  • Improving website functionality and user experience
  • Internal reporting and analytics
  • Compliance with legal obligations

We do not sell your information to third parties.

Legal Basis for Processing (POPIA)

We process personal information on the basis of:

  • Your consent
  • Contractual necessity (to fulfil a request or service)
  • Our legitimate business interests
  • Compliance with legal and regulatory requirements

Sharing of Information

We may share your information with trusted third parties only when necessary, such as:

  • Website hosting and technical support providers
  • Email delivery or CRM tools
  • Contractors or collaborators working directly on your project
  • Legal or regulatory authorities when required

All third parties are bound by confidentiality and data-protection obligations aligned with POPIA.

Data Storage & Security

We take appropriate technical and organisational measures to:

  • Protect personal information from loss, misuse, unauthorised access, and disclosure
  • Ensure secure storage on trusted, access-controlled systems
  • Limit internal access to authorised personnel only

Although we take reasonable precautions, no system is completely secure. You acknowledge that you provide information at your own risk.

Cookies & Tracking Technologies

Our Website uses cookies to:

  • Improve functionality
  • Analyse browsing behaviour
  • Personalise the user experience

You can adjust cookie settings in your browser. Disabling cookies may affect some features of the Website.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfil the purpose for which it was collected
  • Comply with legal, accounting, or reporting requirements
  • Support ongoing client relationships

Once no longer needed, data is securely deleted or anonymised.

Your Rights (Under POPIA)

You may request to:

  • Access the personal information we hold about you
  • Correct or update your information
  • Delete your information when legally permitted
  • Withdraw consent (where processing is based on consent)
  • Object to certain types of processing

Requests can be made via email (details below).

International Transfers

If data is transferred outside South Africa (e.g., to cloud providers), it will only be sent to countries with adequate protection levels or subject to appropriate safeguards.

Third-Party Links

Our Website may contain links to external sites. We are not responsible for their privacy practices, content, or security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated policies will be posted on this page with the revised date.

Contact Us

For any questions, concerns, or data-related requests, please contact:

XLAM South Africa
Email: info@xlam.co.za
Phone: +27 84 661 1095
Address: Corner Tokai & White Road, Retreat, Cape Town, 7945