Terms & Conditions

Welcome to XLAM (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of the website www.xlam.co.za (“the Website”). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

These Terms include our Website Disclaimer, Privacy & POPIA references, and all legal conditions relating to your use of this Website.

About Us

XLAM is a South African company specialising in:

• Cross-laminated timber (CLT) manufacturing
• Mass timber solutions
• Engineered timber building systems
• Sustainable construction technologies
• Design, modelling, and engineering support
• CLT panel production and supply
• Installation guidance and technical services

These Terms apply only to use of the Website. All project engagements are governed by separate Service Agreements.

Use of the Website

2.1 Permitted Use

You may use the Website to:

• Learn about XLAM, our products, services, and projects
• Request quotes
• Submit project information
• Contact us for general enquiries
• Access educational resources about CLT and sustainable building

2.2 Prohibited Use

You may not:

• Copy, download, or reproduce Website content without written permission
• Interfere with Website functionality or security
• Use automated tools to harvest data or scrape content
• Use the Website for fraudulent, harmful, or unlawful purposes
• Upload malicious code
• Misrepresent your identity
• Attempt to access protected areas of the Website or internal systems

We may restrict or terminate access if misuse is detected.

Intellectual Property

All content contained on this Website—including but not limited to text, CAD images, drawings, photos, videos, diagrams, graphics, brand assets, logos, and trademarks—is the property of XLAM or its licensors.

You may not reproduce, publish, modify, or distribute any part of this Website without prior written consent from XLAM.

Enquiries, Estimates & Project Information

4.1 Enquiries

Submitting an enquiry via the Website does notform a binding agreement.

4.2 Estimates & Proposals

Quotes provided by XLAM:

• Are valid only for the period specified
• Are subject to material availability, design changes, and engineering requirements
• May be revised if scope or inputs change
• Do not constitute acceptance of a project
• Become binding only once a formal Service Agreementis signed and a deposit is paid

4.3 Client-Provided Project Information

You are responsible for ensuring that all documents and project data you provide—including architectural plans, BIM models, geotechnical reports, site information, and contact details—are accurate, complete, and up to date.

XLAM is not liable for delays or cost implications arising from inaccurate or incomplete information.

Website Disclaimer (Construction, Engineering & Technical)

5.1 General Information Disclaimer

The content on this Website is provided for general information purposes only. While XLAM strives for accuracy, the Website may contain:

• Simplified explanations
• Conceptual diagrams
• General industry information
• Non-project-specific examples
• Approximate performance descriptions

No content on the Website should be interpreted as:

• Formal engineering advice
• Certified structural calculations
• A guarantee of material behaviour
• A substitute for a professional engineer’s report
• A design approval or compliance certificate
• A commitment to supply CLT materials for any project

5.2 Timber & Material Performance Disclaimer

CLT is a natural timber product and actual performance characteristics depend on:

• Project-specific engineering
• Structural loading conditions
• Moisture exposure
• Site installation practices
• Fire-rating requirements
• Architectural design
• Local environmental factors

All performance metrics—including fire behaviour, span capability, thermal performance, sound insulation, and load-bearing properties—must be validated by a qualified professional as part of a formal project design process.

5.3 Sustainability Disclaimer

Sustainability information on this Website is based on:

• Industry norms
• Data from certified forestry partners
• International CLT and mass timber studies
• Typical carbon-storing behaviour of timber

Actual carbon calculations vary per project and must be assessed by sustainability professionals using accurate project inputs.

5.4 No Warranty of Accuracy or Completeness

Although we strive to ensure accurate information, XLAM does not guarantee that:

• Website content is always up to date
• All CLT technical information applies universally
• The Website is free from errors, omissions, or misstatements
• The Website will always be available, secure, or uninterrupted

Use of any information on the Website is entirely at your own risk.

Third-Party Links

The Website may contain links to third-party resources, industry bodies, partners, or external tools.
These links are provided for convenience only.

XLAM is not responsible for:

• The accuracy of third-party content
• Their privacy practices
• Their security
• Any losses or damages arising from use of third-party websites

Limitation of Liability

To the fullest extent permitted by South African law, XLAM is not liable for any:

• Direct, indirect, incidental, or consequential damages
• Loss of data
• Loss of business or profits
• Reliance on Website information
• Site disruptions or errors
• Harm resulting from malware or unauthorised access

This Website is provided “as is”, with no warranties or guarantees of any kind.

Indemnification

You agree to indemnify XLAM, its directors, staff, contractors, and partners from any claims, damages, legal costs, or losses arising from:

• Misuse of the Website
• Breach of these Terms
• Unauthorised use of Website content
• Violation of any applicable laws

Privacy & POPIA Compliance

We collect and process personal information in accordance with the Protection of Personal Information Act (POPIA).
By using the Website, you consent to the collection and processing of your personal information as outlined in our Privacy Policy.

Personal information may include:

• Contact details submitted through forms
• Project-related files
• Website analytics data

We do not sell personal information to third parties.

Cookies

This Website may use cookies for functionality, analytics, and performance improvement.
You may disable cookies in your browser settings, but functionality may be affected.

Changes to the Website or Terms

XLAM reserves the right to update, modify, suspend, or discontinue any part of the Website at any time.
We may also revise these Terms periodically. Continued use after updates constitutes acceptance.

Governing Law

These Terms are governed by the laws of the Republic of South Africa.
Any disputes will be handled by South African courts with applicable jurisdiction.

Contact Information

For questions regarding these Terms or any legal matter, please contact:

XLAM South Africa
Email: info@xlam.co.za
Phone: +27 84 661 1095
Address: Corner Tokai & White Road, Retreat, Cape Town, 7945